UrbanGents Wear

Privacy Policy

Effective:

This Privacy Policy describes how UrbanGents Wear collects, uses, and protects your personal information when you interact with our brand.

Information Collection

We collect information necessary to provide personalized fashion services:

Personal Details

  • Full name and contact information
  • Phone number for communication
  • Email address for updates
  • Shipping and billing addresses

Shopping Information

  • Order history and preferences
  • Size and style preferences
  • Product interests and wishlists
  • Customer feedback and reviews

Communication Data

  • WhatsApp message history
  • Email correspondence
  • Customer service interactions
  • Style consultation notes

Data Usage

Your information helps us provide better service and personalized experiences:

Order Processing

To process and fulfill your fashion purchases

Customer Support

To provide personalized style assistance

Service Updates

To notify about orders and new collections

Personalization

To suggest styles based on your preferences

WhatsApp Communication

When you provide your phone number, you consent to receive WhatsApp messages for:

Order Updates

Confirmation, shipping, and delivery notifications

Style Recommendations

Personalized fashion suggestions and new arrivals

Customer Support

Assistance with sizing, styling, and product questions

Promotional Updates

Information about special offers and collections

WhatsApp Business Compliance

Our WhatsApp communications comply with Meta's WhatsApp Business API policies and applicable data protection regulations.

Data Protection

Secure Storage

Encrypted databases with access controls

Limited Access

Restricted employee access to personal data

Regular Updates

Ongoing security improvements and audits

Data Sharing Policy

We do not sell or rent your personal information. Data may be shared with:

  • Payment processors for secure transactions
  • Shipping partners for order delivery
  • Service providers for business operations
  • Legal authorities when required by law

Your Rights

Opt-Out Right

Reply STOP to any WhatsApp message to unsubscribe

Access Right

Request access to your personal information

Correction Right

Request correction of inaccurate information

Deletion Right

Request deletion of your data, subject to legal requirements

Opt-Out Instructions

1

Send STOP Message

Reply with "STOP" to any UrbanGents Wear WhatsApp message

2

Receive Confirmation

You'll receive immediate confirmation of opt-out

3

Contact Support

If messages continue, email support@urbangentswear.com

Opting out of promotional messages will not affect essential communications about your active orders.

Contact & Queries

Email Address

support@urbangentswear.com

For privacy-related inquiries

Phone Number

+91 9876543210

Available during business hours

Response Time

Within 24-48 hours for privacy requests

As per applicable regulations

Policy Updates

Notification of Changes

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated policies.

Last updated: